TSG Smart D-NET Privacy Policy

At TSG Associates we recognize that privacy is important. This Privacy Policy applies to Data we collect in relation to the SMART D-Net Online Training Programs.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

Smart D-Net
TSG Associates LLP
Albany Works
LongLover Lane

Information we collect and how we use it

When you Log on to the SMART D-Net™ Online Training Program, we ask you to provide some personal information. In order to provide our full range of services to you or your organisation we may collect the following types of information: (We will not use this information in a manner different than the purpose for which it was collected).

By accessing D-Net online you are giving consent to us retaining your personal data. If you wish to opt out you would need to email your manager and ourselves at info@smartmci.com. However, if you decline to submit personal information to us, in which case we may not be able to provide the full user experience to you and your organization or employer.

If at any stage you need to ask us any questions about the data we hold about you or if you wish to withdraw your consent, at any time, please put your query or withdrawal request in writing by email to info@smartmci.com or writing to TSG Associates LLP.

  • Information you provide - When you Log on, we ask you for personal information such as your name, email address and an account password. We use this to generate your certificate, and allows your organisation to monitor the effectiveness of the training you receive. For certain services, such as our pay as you go service, we also request credit card or other payment account information which we do not store.
  • Cookies - When you visit SMART D-Net™, we may send one or more cookies - a small file containing a string of characters - to your computer or other device that uniquely identifies your browser. We use cookies to run the video components of the site.
  • Links - SMART D-Net and TSG Associates LLP may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our services.

TSG Associates only processes personal information for the purposes described in this Privacy Policy, such purposes include:

  • Providing our services, including the display of customized content
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our services
  • Developing new services.

How long do we keep your information for?

TSG Associates processes personal information on our servers in the United Kingdom and in other countries which we will only keep for as long as is reasonable and necessary. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. In all cases, the need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Information sharing

TSG Associates will not share your personal information with other companies or individuals.

If TSG Associates becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who use our services. Such information does not identify you individually.
Please contact us at the address above for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to TSG Associates employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

TSG Associates processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use SMART D-Net Online Training, we provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete user's personal information.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant we will provide a more prominent notice, including, for certain services, email notification of Privacy Policy changes. Each version of this Privacy Policy will be identified at the top of the page by its effective date. Thank you.